How to Use Your Home Appliances More Efficiently

Make Better Use of Your Major Appliances

Are you looking to save energy (and money) around your home? One easy way to do this is to change your habits with your major appliances. There is no need to purchase all new energy efficient appliances (although this is a very effective way to cut down on energy use). Instead, switch up your habits so that you can make the most of your existing appliances while greatly increasing the energy efficiency in your home. Check out these helpful tips below for energy savings at home.

Dishwasher

Much of the energy used in dishwashers goes to heating the water in the appliance. Look at the manufacturer’s manual for your dishwasher and determine the recommendations on water temperature. Most have internal heating elements, so that you can avoid setting your home’s water heater to a higher temperature, and instead have it remain at a more energy efficient setting, such as 120ºF.

If you have a lot of dishes to do, don’t overfill the dishwasher, as this leads to energy waste and your dishes won’t get as clean. Instead, break the task into two separate loads for better energy efficiency.

Avoid the the “rinse hold” setting on your dishwasher when doing a smaller load of dishes; save this for larger loads only, as it can use up to 7 gallons of hot water with each cycle.

Refrigerator

Avoid setting your refrigerator/freezer too cold. The recommended temperatures for are between 35°-38°F for the refrigerator, and 0°F for freezers.

Be sure that your refrigerator door seals are airtight and are not leaking any air. You can test them by sliding a piece of paper in between the door and refrigerator and closing it. If the paper is difficult to remove, then the seal is tight. If you find the paper easily slips out of the door, then the seal most likely will need to be replaced.

Wrap up all foods and especially any beverages/liquids stored in the refrigerator. Foods that are left uncovered will release excess moisture in the refrigerator, causing the compressor to have to work harder, which wastes energy.

Oven and Stove-top

When cooking on the stove-top, be sure to match the size of the pot or pan you are using to the size of the heating element. Keep all range burners and reflectors very clean as they will reflect the heat better, which saves you energy in the long run.

Avoid preheating your oven when cooking frozen foods, roasting, or broiling. This is an unnecessary step that wastes precious energy. Do preheat your oven when baking, however, as this does make a huge difference in the outcome of baked goods.

When cooking small meals or dishes, rather than using your stove, use toaster ovens, electric skillets or convection ovens, which will use approximately half the amount of energy as a full size oven will.

3 Money Saving Tips for Homeowners in 2017

Many homeowners look for ways to cut household costs throughout the year. It is often relatively easy to save on things like groceries and clothing by shopping the best sales of the year and taking advantage of coupons and other promotional pricing. However, when it comes to other household costs like energy and water, cutting costs is not always so simple.

One of the best ways to save money on home expenses is by conserving energy and cutting down on waste. Though this may take a little more effort from you and your family members, the savings can be significant over time. Below, we offer a little bit of advice for how to save on home expenses in the new year.

Save Money with These Tips for Homeowners

Whether one of your New Year’s resolutions is to get your finances in order or you are just trying to find ways to cut costs this year, use these money-saving tips to reduce your household costs in 2017:

  1. Install a programmable thermostat.

A programmable thermostat can help you save more energy throughout the year. This home comfort device makes it easy to adjust your thermostat so that you are saving on heating and cooling costs while you and your family are away from home. You simply program the device to adjust the temperature during times of the day when the home is typically empty. According to the Alliance to Save Energy, using a programmable thermostat can help you save up to 10% on heating and cooling costs.

  1. Clean or change your air filters regularly.

When your furnace or air conditioning filters are dirty or clogged, they can restrict air flow. This makes your HVAC system work harder to keep your home at the ideal temperature, which can waste energy and drive your electricity costs through the roof. To ensure optimal efficiency, make sure that you check your air filters at least once a month. If they appear to be dirty or clogged, change or clean the air filter so that you can restore efficiency.

  1. Replace light bulbs with energy-efficient bulbs.

Replacing your old, energy-sucking light bulbs is one of the easiest ways that you can save more energy in your home this year. Energy-efficient halogen incandescent, CFL, and LED light bulbs can help you reduce your home energy use by up to one-third. Though replacing your light bulbs will require an initial investment of purchasing the new bulbs, you will be amazed at the amount of energy you will save over time, which translates to lower energy bills.

Looking for more ways to save? Anderson Air Corps is a Factory Authorized Dealer of energy-saving Carrier home comfort systems like Infinity® Series Air Conditioners and the Infinity® 20 Heat Pump with Greenspeed™ Intelligence. Call us today to find out more about how we can help you save on energy costs with a new energy-efficient air conditioner or heater: (505) 855-9028.

AC Coil Maintenance

Dirty Coil?

If it’s been a while since you had your AC coil cleaned or serviced then chances are you are going to need to have it cleaned. As a by-product of normal operation the evaporator coil on your HVAC system is going to collect dust. If you’ve ever noticed how a cold glass will form condensation and how anything damp or wet seems to collect dust then you have a pretty good understanding of why your AC coil will get dirty. It’s the same processes. During normal operation your coil will pull moisture out of the air as condensation (Which is why you have a drip pan) and any dust that is present in the air will naturally stick to that condensation.

So You’re Ready to Clean Your Coil

You’ll need a few things in order to properly clean your coil

  • Gloves
  • Screwdrivers (Flathead and Phillips) or hex sockets
  • Coil cleaner
  • Fin comb
  • Soft paintbrush
  • New Filter

First things first, turn off your HVAC unit. You don’t need to disconnect power to it, but will want to turn it off. Next you’re going to have to locate your air handler which will house the evaporator coil. This could be on your roof, in the attic, the basement, or even in a utility closet. The coil will be placed after the fan and behind a service panel.

Remove the service panel and inspect the condition of the coil. If it is really dirty, use the paintbrush to remove any large dust bunnies. Next read the directions on your coil cleaning spray and apply it to the coil. Let the cleaner do its work and pull off the remaining dust from the coil. Don’t worry about trying to collect the dripping cleaner as it will collect in the drip pan and exit through the drain line.

Now that the coil is clean and you can see the condition of it better, use the fin comb to straighten-out any bends, dents or kinks in the fins. A bent fin means obstructed airflow and lower efficiencies (And a higher bill!). When doing this step make sure to put on your gloves as the fins are sharp and cut skin easily.

Your coil is now clean and fins straightened. Put the service panel back on the air handler and secure it tightly, taking special care to align it properly against the seals — you don’t want any leaks here.

Next, replace your air filter with the new one.

That’s It!

You’ve now properly cleaned and maintained your AC coil. With twice yearly cleanings your coil will be sure to function properly over the life of your system. If you would rather have one of our trained technicians at Anderson Air Corps service your coil for you, or if you have any further questions, don’t hesitate to call us for service!

Energy Efficiency Tips for Your Business

Many factors go into running a successful business and making each dollar count. Yet when it comes to the energy that your company consumes, chances are that a lot is being wasted without your knowledge. The good news is that simple ideas can transform into significant savings for your business. Not only will your wallet be thicker, but also you can feel good that your business is following greener practices.

Business Energy Efficiency Tips

Let’s dive into some easy ways that you can increase the energy efficiency of your business.

Switch to a Programmable Thermostat

Invest in a programmable thermostat to keep your business comfortable without wasting energy. Adjust the settings to regulate the temperature of your location when it’s open and closed. There’s no reason to run the AC on a low setting when no one’s there. You may also want to purchase a locking cover so that employees aren’t tempted to adjust the thermostat.

Be Smart with Lighting

There are many ways to reduce lighting consumption without hindering productivity. Some businesses think that they need to have every light on to keep their employees awake and motivated, but this isn’t necessarily true. Layering lighting is a better option.

Start by turning off unnecessary lighting and replacing overhead lights with task lights. Swap out incandescent bulbs with LED bulbs, particularly those that you use frequently. Not only do LED bulbs use less energy, but also they last far longer than incandescent bulbs. Finally, make sure all bulbs, lenses, fixtures and lamps are regularly cleaned/dusted to increase the output of your lights.

Turn Off Office Equipment

Get in the habit of turning off computers and other office equipment on the evenings and weekends. They don’t need to run when your office is closed. Smart power strips can be helpful in saving your business money by detecting the presence or absence of employees and turning on/off the computer accordingly.

Additionally, it’s wise to choose office equipment with the Energy Star logo. These products are designed to decrease energy consumption without compromising efficiency or productivity. You should also select energy-saving features on your office equipment so that it goes into sleep mode when it hasn’t been used in some time.

These small changes can help reduce the amount of energy you consume. As a business owner trying to maximize every dollar, you can’t overlook the opportunity to save both energy and money!

Anderson Air Corps knows how to keep your business comfortable while slashing your energy bill. Give us a call today to discuss your commercial heating or air conditioning needs.

Energy Saving Tips

Save On Your Heating Bills This Winter

Saving money is always at the forefront of most people’s minds. Saving money during the winter is even more important. As the temperatures drop, power bills rise and this can cause a huge burden on some families. Here at Anderson Air Corps we provide you with energy saving tips that can help you have more energy efficient systems and save money while you’re staying cozy in your home. Check out these tips from our highly trained technicians and see which ones help you save this winter.

Programmable Thermostat

Simply installing a programmable thermostat is a great step in energy saving. By using the program features and setting the temperature lower while you’re away, you can save big this winter. Simply dropping the temperature in your home a couple of degrees can also help you save big. Our technician can install one of these easily for you or you can grab them at your local home improvement store.

Seal Those Leaks

Protect your home by making sure your leaks around the doors and windows are sealed tight. This can help you keep the warm air in your home and the cool air out. Buy caulk from the local hardware store and make sure your seals are new and tight.

Furnace Maintenance

Be sure you have one of our technicians out to make sure your furnace gets its annual inspection and ready to face the temperatures that are on their way. You can avoid costly emergency furnace repairs in the middle of the season by having this inspection done beforehand. A fully functional and efficient is another great step in energy saving.

Harness the Sun

Use the sun power to heat your home during the day. Allow the sun to come in and warm up the home when it’s bright and beautiful outside. What is a better step in energy saving than if you don’t have to pay for it at all?

Upgrade Insulation

When was the last time your insulation was checked or upgraded? Consider having it checked out by one of our technicians and upgraded should it be time. Insulation can make a huge difference in how your home feels during the winter. It can also help you keep the temperature lower if your home is not leaking heat out through the ceiling.

Upgrade Heating System

If you are in need of a new furnace or HVAC system, consider getting the new energy efficient models that are on the market now. They can help you to heat your home and save money while doing it. They are also eligible for rebates from local utility companies in many cases.

Home Energy Audit

Have you ever had an energy audit performed on your home? If not, it’s time! Our team can come out and inspect every aspect of your home and HVAC system to show you ways of saving energy and money. Our technician will go over the home with you and show you areas where you are losing energy that you might not have even recognized. This can help you in saving money, keeping your home warm, and your family happy.

These are just a few energy saving tips to help you with utility bills this winter. Our team here at Anderson Air Corps has a vast amount of experience in all areas of heating your home, energy efficiency and HVAC systems. We are trained on all makes and models of heating and cooling systems to better serve you. From your furnace repairs to furnace maintenance and service, we have you covered.

Call our office today to see how our highly skilled technicians can assist you. You’ll be glad you did when you’re warm, cozy and safe in your home saving money while your friends are paying more this winter. Let us help you save money, energy and time!

Anderson Heating And Cooling

Here at Anderson heating and cooling we feel that it is very important to recognize our team of highly trained technicians because if it weren’t for them we would not be where we are today and neither would cooling systems. They are what keep air conditioning systems improving because they are able to develop new ways and techniques to cool homes while saving money.

We offer many different services here and would be more than happy to have you as a customer. Our team here at Anderson is highly trained and has the knowledge to help you fix whatever problem you may have concerning your air conditioning system. To schedule a service or to just get some more information about air conditioners just give us a call.

Air Conditioners & Energy Efficiency

Energy Efficiency StandardsComfort is defined as a state of physical ease and freedom from pain or constraint. Home owners all want to have complete comfort in their homes. This means that the climate in the home should be pleasing at all times. Most home owners think that residential central heat and air conditioning systems will supply the perfect comfort for their home. This is true, but there are certain things to think about when it comes to central heat and air such as: energy efficiency. Energy efficiency is providing and limiting energy consumption. A product is considered energy efficient if it can provide more services with the same energy consumption, or provide the same services using less energy consumption. In these days and times, energy consumption is a huge deciding factor in what consumers are buying as energy resources are being depleted and energy costs are soaring. At Anderson Air Corps we can help you decide what kind of central air conditioning unit will be best for household by supplying you with our expertise in the HVAC field.

SEER Rating

In past decades, when central air conditioning was more of a luxury in households, the need to regulate energy consumption was not the deciding factor for many units. Now, the government wants to regulate how energy consumption is used, and how products can use less energy consumption. Older central air conditioning systems are less qualified for energy efficiency, while newer systems are required to have a SEER (Seasonal Energy Efficiency Ratio) of 13 or greater. Older systems have a SEER of 10 or less. So what does the SEER rating mean for you? The SEER rating is determined by how much power is used to cool divided by the electricity used. This means that the higher a SEER rating is for a system, the more energy efficient it is. Now whether you are building a house, or needing to replace an older system, determining how high of a SEER rating you need may be a daunting task. The more energy efficient the unit is the more you will save money. The higher the SEER is the more money you will spend on the unit.

What SEER Do I Need?

The costlier a central air conditioning system is does not necessarily mean it is going to save you money. There are certain factors to consider when buying a new air conditioning unit. If you live in an area where your winter or summer months are extreme you may want to opt for a higher SEER rating, you want your unit to run as little as possible, this is why it is considered energy efficient. The size of your house can determine what type of SEER is needed. The higher the SEER in this case isn’t always needed, but maybe a bigger unit itself. Of course, if you are updating an older, outdated central air conditioning system, any new unit will be considerably better than your old one. Look at the image above to understand what minimum SEER ratings are defined by the government. Match this to the city/state you live in. In New Mexico, the minimum SEER rating your should look at is 14 with specific EER rating.

Here at Anderson Air Corps we are well qualified to help you find the perfect residential air conditioning system for your family. We know how to apply the correct calculations to determine how high of a SEER rating your home will need. We can install the unit in an efficient manner to keep air flow running swiftly and smoothly. No one wants to pay for an air conditioning unit that is not suited for their home, or that does not meet the requirements for your home. Our HVAC technicians are certified and can help keep you in your comfort zone for years to come.

Call (505) 855-9028 today!

 

Heat Pump Icing Over

Heat PumpAt Anderson Air Corps Heating and Cooling, we strive to provide you with essential HVAC service options for your Albuquerque home. You can rely on our technicians to provide quality service when you are in need of repairs, installation or maintenance service. We offer service for every heating and cooling unit type including heat pump systems. A common issue we come across with such heat pump air conditioning units is with icing. During the winter and even summer months, a heat pump repair need is common when the unit begins to develop ice.

Many home owners come across this issue and call on our service team to provide a solution so comfort can once again be enjoyed in the home. To better understand the icing issue, read on below.

Icing Over

If you discover the outdoor portion of your heat pump is covered in ice, then you have an issue. The entire coil of your unit can cover in a white frost which will need to be de-iced. As the coils become blocked with ice, the proper mode of heat transfer from the refrigerant to the outside air is not possible. The unit can ice up so badly that it will not function at all, even damaging portions of your system. If you discover any icing conditions with your unit, contact us immediately so we can help bring your unit back to its original state.

How Does Defrosting work?

Based on the model of heat pump you have in the home, the method of defrosting may vary. For most models, the system will need to have the reversing valve to be energized. The unit will be turned to air conditioning to circulate the high pressure refrigerant through the coil which will become warm. This will then melt the ice on your system. The back-up heat will also be energized to help offset the cold air that will be blowing from the vents as your unit defrosts. Once the unit senses a certain temperature or time frame, the system will go back to normal heating operations.

Leave Repair to the Experts

Whether your heat pump repair need seems simple or complex, you can usually fair better by leaving the repairs to the experts. We are knowledgeable in all areas of repair and can assist you with any icing need. Sometimes ice forms on the unit due to component issues and other times you have a freezing snow or ice which can harm your system. We can help you with any issue and advise you to take extreme caution when trying to repair the unit on your own. Ice built up on or inside your system must be removed but must be done so with care. No sharp objects should be used to remove ice as you can damage the refrigerant coils and fins which can lead to a major repair cost. It is best to let the technicians with experience handle the problem rather than try yourself.

This is just one of many repair problems we can handle in your home. Heating systems for homes are essential to everyone’s comfort and we want to help you have a safe and comfortable home. From heat pump hot water units to heat pump combination units, we can assist you with quality repair service, even installation and maintenance options. We can help you take care of your home HVAC systems so you never have to worry about being comfortable as the temperatures begin to drop outside.

Contact our team at Anderson Air Corps Heating and Cooling today to get started.

Why is Air Conditioner Capacity Measured in Tons?

Our team at Anderson Air Corps Heating & Cooling handles a variety of HVAC Service options including repair service, maintenance and installations. From air conditioner systems to heating units, we can handle it all. Each of our technicians are commonly asked questions on a variety of subjects, especially air conditioning. Home owners have a common interest in how the air conditioner units work, one of which is why an AC system has a capacity that is measured in tons. This is an interesting questions that dates back to the early history of the unit type.

Terminology used to describe AC technology is based on the origination of the unit type. The term ‘ton’ was originally the form of measurement based on pounds of winter ice that were harvested from lakes and rivers. The term was then transferred to the measure of heat that is extracted from the indoor space to create a cool home.

Before air conditioning, home owners would use ice that was harvested from bodies of water to create a cool home as well as for refrigeration purposes. Ice was a natural resource and could be used to extract heat from the air. Connecting the ice harvesting to modern air conditioning can be done. The measurement is based on the amount of energy that is required to melt one ton of ice in a twenty four hour time frame. This is 286,000 British thermal units or a rate of 12,000 BTUs each hour.

The BTU calculation is still used today to determine the rate needed for cooling the home. An air conditioner with a measurement of 1 ton will have a heat extraction rate of 12,000 BTUs each hour. A unit that has a measurement of 3 tons would take away 36,000 BTUs each hour.

By understanding the BTU calculations, our team can provide you with the correct HVAC air conditioning system in your home. The unit chosen will provide you with an excellent source of cooling that will be energy efficient for your home. You will use less energy and be better able to afford the cooling comfort in the home.

Manual J Calculations

In today’s industry, we use the Manual J Calculations to configure the unit load and sizing for your home. This method is recommended by state and federal government agencies which includes the United States Department of Energy. The calculation method will measure the amount of cooling needed in the home. Software programs have been created to easily input data to come up with the unit type needed for the home. Several factors play a role in cooling calculations including:

  • Average temperature and humidity locally
  • Orientation between the sun and home
  • Size of windows and how many are in the home
  • Air leakage rate
  • Insulation amount and quality
  • Occupants in the home as well as energy usage and scheduling
  • Coexistent systems

Each variable is then used to determine how much cooling is needed in the home on a room by room basis. The basis of cooling does not rely solely on the total square footage inside your home. The way to configure cooling loads in the home is quite interesting and helps you understand just home the comfort is tallied for each area of your home.

This is just one way our company can help you be comfortable during the summer season. Allow us to evaluate your home for proper cooling measurements or to provide you with repair and maintenance service when you need it most. Our team is ready to service you home cooling units at a moment’s notice. Contact us today to learn more about the many services we can provide your home!

Questions you should ask your heating repair professionals

FurnacesWhen you go to turn on your furnace and you think there’s an issue, it’s probably time to call your local heating repair professional. Even if your heating unit is running fine, you may need to discuss issues or preventing issues with your technician. Knowing what questions you should ask your heating repair pros makes it easier to stay on top of your heating needs.

When you call your heating technician out, be sure to write down any questions or concerns you have before they arrive. By doing that beforehand it will help you to remember what you need to ask and keep you on top of the repair process. Here are a few ideas you can keep in mind when your heating professional technician is on their way out.

Will I Receive an Estimate?

Calling out your technician for a repair can be a daunting task. Some companies may try to fix the problem without giving you an upfront estimate of the cost of the work. Ask your technician when he arrives to diagnose the problem if you’ll receive and estimate before any work is done. A reputable company should have no problem telling you this up front before they do the work. If you are not satisfied with the estimate it’s your option to get other estimates from other providers. This is something that your technician should be okay with before the work is done. Be sure to feel comfortable with their answer to this question before going on with the visit.

Furnace License and Insurance

A company should have no problems allowing you to see the license of the installer/repair technician or their insurance coverage. They are coming in to your home to work on your appliance and you should feel comfortable with their skills and the coverage in the event something were to happen. By seeing this information up front you can rest easy knowing they are skilled and will have you covered should you need it.

Routine Furnace Maintenance

You should discuss with your technician the routine maintenance needed for your current furnace or air conditioning unit. By taking this time to know what is needed, you can prevent costly repairs up front by taking preventative steps beforehand. These routine maintenance visits will help you to catch things before they become huge problems. This will help your unit run at it’s maximum efficiency as well. This will save you money each month on your power bill as well. When your unit runs smoothly, everything else does too.

These are just a few of the questions you should keep in mind when meeting with your technician. Do your research on the company before using them and do not be afraid to ask questions. Be sure that you are comfortable with them when you discuss these and other questions you may have. Get estimates from more than one company if you are unsure of the first one you received. Talk to friends or family and see who they recommend. You can also look online to read customer reviews or complaints to know what you can expect when choosing a heating professional to deal with.

A reputable company will not have any problems answering your questions and getting you the information you need. If the company you’re working with does not answer your questions, you may want to consider finding a new technician. You are trusting them to make sure your home is comfortable and safe during the upcoming winter months. Be diligent and comfortable with you choose to entrust your family and your homes safety to. You won’t regret it.

About Anderson Air Corps

With 50+ years of experience behind us, our Mission Statement and Code of Ethics set us apart as one of the best HVAC companies in Albuquerque, New Mexico. We have been serving residential and commercial enterprises of all kinds with the highest levels of customer service. With trained and certified technicians, as well as a high level of expertise in heating, cooling and indoor comfort, you will be sure of getting the best HVAC products installed by the most professional people in the business.

Give us a call on (505) 855-9028 today and experience what an award winning service can be.

Should I repair or replace my furnace?

FurnacesRepair or replace? That is the question you may be asking about your furnace, an important part of your heating system. Learning the how to tell if you should replace your furnace or just repair will save you money and time in the long run. There are a few things you should consider when looking at your furnace. Take these tips into consideration when you are faced with the decision to repair or replace.

Age of The Furnace

How old is the unit itself? If it was built in the early 90’s, you more than likely want to replace it. There have been many energy conserving updates to units in recent years and your unit is not working at its peak efficiency. By replacing the unit with the newer model, you not only conserve energy but you save money in the long run. Power bills will reduce as your unit is running more efficiently than before.

Cost of Furnace Repair

Although some units can be repaired and still work, sometimes it is more cost efficient to simply replace the entire unit. Check out how much the repairs will cost versus the replacement of the unit itself. In some cases a new unit may even cost less than repairing depending on the problem you have in the unit. Compare prices of these two and see what works best for you. If it is a cheaper repair and the unit is not that old, repair may be the better way to go. If, for example, you have a compressor that has gone out, the new unit is definitely the wiser choice.

Safety Issues

Is the repair issue a safety issue? If the problem with your furnace is a safety issue to your family and your home, then replacement is the best way to go. Have a technician come out and determine what is causing the furnace to not work properly. It could be an issue where dangerous toxic carbon monoxide is leaking into your home. In that case you must replace the unit to protect your family and your home.

Efficiency of the Furnace

Take a look at how efficient your unit is. Even if the repair will not cost too much to do, take a look at how much your unit is costing you to run each month. This is one area that you could be saving money in the long run be choosing to replace instead of repair. The newer units are more efficient and can even earn you tax breaks and discounts on installation. You may want to look into a new unit if your unit is in need of repair as it could be more cost effective for you.

There are a variety of ways you can determine if repair or replace is right for your current furnace unit. Remember if it is a safety issue, replace is always the best option. If you’re just looking into a simple repair, then go ahead and repair it considering the age of the unit when you do. Efficiency is important so always check that on your current unit verses the newer unit you would have installed. Even if the installation is expensive up front, you could be earning tax breaks, discounts and a lower power bill in the long run.

All these tips will help you choose the right decision when dealing with your furnace. Making an informed decision will not only keep your home comfortable, it will help to protect our family as well. Be sure to talk with your technician on the best options for your home and furnace when it comes time. You’ll be glad you did when the cold winter months hit.

About Anderson Air Corps

With 50+ years of experience behind us, our Mission Statement and Code of Ethics set us apart as one of the best HVAC companies in Albuquerque, New Mexico. We have been serving residential and commercial enterprises of all kinds with the highest levels of customer service. With trained and certified technicians, as well as a high level of expertise in heating, cooling and indoor comfort, you will be sure of getting the best HVAC products installed by the most professional people in the business.

Give us a call on (505) 855-9028 today and experience what an award winning service can be.